1. Return Policy

At GBIshops, we prioritise customer satisfaction. If you're not completely happy with a product, our return policy ensures fair and clear procedures for refunds.

 

Return Eligibility

• A product must be returnable.
• Return requests must be made within 7 days from the date of delivery.
• Products must be returned in the same condition as received.

 

Return Categories and Refunds

Product Condition on Return	Refund Amount
Same condition as shipped	100% refund
Slightly used or minor defects	50% refund
Significant damage or misuse	No refund

 

Non-Returnable Items

• Items marked “Non-returnable” on the product page.
• Items damaged due to negligence or misuse by the customer.
• Custom-made items, unless faulty.

 

Return Process

1. Log in to your account on www.gbishops.com/personal-account.
2. Navigate to Order History > to see your order and reference.
3. Submit a return request with relevant details and photos (if needed) here.
4. Our team will review and approve within 48 hours.
5. After approval, you will be guided to ship the product or await a pickup.
6. Refund will be processed within 5-7 working days after the return inspection to your original payment method.

 

2. Shipping Policy

Nationwide Delivery with flexible fulfilment.

Coverage

We ship to all 36 states in Nigeria and the FCT.

Delivery Timeframes

Order Time	Delivery Type	Estimated Delivery
Before 9 AM (same-day eligible item)	Same Day	Same day (by 4:59 PM)
Before 9 AM (next-day eligible item)	Next Day	Next day (by 4:59 PM)
Standard Items	Standard	5–7 business days or 14 days for foreign products

*Shipping timelines are indicated on each product page.*

 

Shipping Fees

• Fees are calculated based on location, weight, and vendor-defined logistics.
• Some products offer free shipping (as labelled).

Delivery Conditions

• Customers must be available to receive packages.
• Failed deliveries after 2 attempts may attract re-delivery fees.
• In case of delay due to unforeseen circumstances, customers will be notified promptly.

 

3. Vendor Policy

At GBIshops, we empower vendors with tools and access to a large customer base. Here's what you should know as a seller.

 

Registration & Product Uploads

• Vendors must register and verify their identity/business.
• Registration is free.
• Vendors are responsible for accurate descriptions and images.

 

Order Fulfillment

• Vendors may choose to ship products themselves or use our GBishop Logistics.
• Products must be shipped within the stated timeline for each item.
• For tailors and custom orders, clients submit measurements, and timelines must be honoured. Customer ratings will reflect punctuality and quality.

 

Payment Schedule

• Vendor payouts are paid 10 working days after a completed delivery.
• Orders fulfilled after payout cutoff will be rolled over to the next payment cycle.
• Payment details and invoices are visible on the vendor dashboard.
•  

Analytics & Business Insights

• Vendors receive free data insights (from up to 2 years of history) for the first 2 months.
• After this period, continued access requires a subscription fee (plan options will be available).
•  

Vendor Accountability

GBIshops reserves the right to suspend or delist vendors with consistent:

• Late deliveries
• Poor product quality
• Unfair business practices
• Ratings and customer feedback directly influence vendor visibility and priority in search listings.

Frequently Asked Questions (FAQs)

FOR CUSTOMERS

1. How do I place an order at gbishops?

Visit www.gbishops.com/shop, browse products, add them to the cart, and proceed to check out. You’ll need to create an account or log in to complete your order.

2. What payment methods do you accept?

We accept debit/credit cards, bank transfers.

3. When will I receive my order?

Delivery depends on the item:

Same day: If ordered before 9 AM (on eligible products)

Next day: If ordered before 9 AM (on eligible products)

Standard: 2–7 business days nationwide

Each product page shows delivery estimates.

4. How do I return a product?

Complete the returns form. Submit the request within 7 days of delivery. You will be contacted to begin your return process.

5. What if my item is damaged or defective?

If returned in the same condition as received, you get a 100% refund. If slightly damaged, you receive 50%. Heavily used or broken items may not be refunded.

6. Can I cancel my order?

You can cancel before the item is shipped. Once shipped, cancellations must go through the return process.

 

SHIPPING & DELIVERY

7. Do you ship to all parts of Nigeria?

Yes! We deliver to all 36 states and the FCT.

8. Can I track my order?

Yes. After your order is shipped, you’ll receive tracking info via email/SMS. You can also check your dashboard.

9. Are there delivery fees?

Delivery fees vary by location, vendor, and product weight. Some items offer free shipping.

 

FOR VENDORS

10. How can I become a vendor?

Register via the "Become a Vendor" link on the homepage. Submit your business documents and product details for approval.

11. Do I need to pay to list products?

No, you only pay the commision fee. This covers secure payment gateway, hosting, display, adverts, logistics and visibility tools.

12. How are orders fulfilled?

Vendors can:

*Ship directly to the customer

*Use GBIshop Logistics (if available at your location)

13. When will I get paid for sales?

Payouts are made 10 working days after orders have been delivered to a customer successfully. Orders fulfilled afterwards will roll over to the next payment cycle.

14. What kind of support or insights do I get as a vendor?

New vendors receive 2 months of free business analytics based on up to 2 years of market data. Afterwards, insights are available via subscription.

15. What happens if I fail to deliver on time?

Late delivery and poor service can lower your vendor rating, reduce product visibility, or lead to account suspension.

16. Are tailor-made items returnable?

If they’re not as described or the tailor failed to meet agreed timelines, custom orders are typically non-returnable.

 

GENERAL QUESTIONS

17. How do I contact customer service?

Please email us at support@gbishops.com or use the Live WhatsApp Chat feature on our website.

18. Is gbishops.com secure?

Yes. We use industry-standard encryption and fraud detection to protect users and vendors.

19. Can I sell international products?

Yes, if you can fulfill nationwide delivery and meet local regulations.