Last Updated: 14 April 2026

This policy governs delivery, returns, refunds, and vendor operations on GBIshops, a platform owned and operated by Global Brains Integral Ltd.

1. Returns & Refund Policy

At GBIshops, customer satisfaction is important to us. This policy outlines the conditions under which returns and refunds are processed.

1.1 Return Eligibility

A product is eligible for return if:

The return request is made within 7 days of delivery
The item is in the same condition as received (unused, undamaged, and in original packaging where applicable)
The product is not listed as non-returnable

⚠️ Important Condition (Compliance Fix)

(This protects you from disputes and payment gateway issues)

Refund eligibility is primarily based on:

Product condition
Accuracy of the item delivered
Vendor verification after return inspection

1.2 Refund Outcomes

Product Condition	Refund Eligibility
Item is defective, incorrect, or not as described	100% refund
Item returned in original condition (no fault)	Refund may be approved subject to review
Item shows signs of use, damage, or misuse	Refund may be partially approved or rejected

👉 Final refund decisions are made after inspection and verification.

1.3 Non-Returnable Items

The following items are not eligible for return:

Items marked “Non-returnable” on the product page
Perishable goods
Intimate or hygiene-related items
Customized or tailor-made products (unless defective or incorrect)
Items damaged due to misuse or negligence

1.4 Return Process

Log in to your account: My Account
Go to Order History and select the relevant order
Submit a return request with details and supporting evidence (e.g., images)
Requests are reviewed within 48 hours
Upon approval:
- You may be required to ship the item, or
- A pickup will be arranged where applicable
Returned items will be inspected before refund approval

1.5 Refund Processing

Approved refunds are processed to the original payment method or an alternative agreed method
Refund timeline: 5–10 working days after successful inspection
Processing time may vary depending on the customer’s bank or payment provider

2. Shipping & Delivery Policy

2.1 Coverage

We deliver across all 36 states in Nigeria and the Federal Capital Territory (FCT).

2.2 Delivery Timeframes

Order Type	Estimated Delivery
Same-day (eligible items, before 9 AM)	Same day (by 4:59 PM)
Next-day (eligible items, before 9 AM)	Next day
Standard delivery	2–7 business days
International products	Up to 14 business days

👉 Delivery timelines are also indicated on each product page.

2.3 Shipping Fees

Calculated based on:
- Delivery location
- Product weight
- Vendor logistics preferences
Some products may qualify for free shipping

2.4 Delivery Conditions

Customers must be available to receive deliveries
Failed delivery attempts (more than 2) may attract additional charges
Delays caused by logistics providers or unforeseen circumstances will be communicated promptly

3. Vendor Policy

3.1 Registration & Listings

Vendor registration is free
Vendors must provide accurate business and product information
Vendors are responsible for ensuring listings are truthful and compliant

3.2 Order Fulfillment

Vendors may:
- Ship directly to customers, or
- Use approved logistics partners
Vendors must:
- Fulfill orders within stated timelines
- Ensure proper packaging and delivery standards

3.3 Payment Schedule

Vendor payouts are processed 10 working days after confirmed delivery
Payments may be adjusted for:
- Refunds
- Disputes
- Policy violations
Orders processed after payout cut-off will roll over to the next cycle

3.4 Vendor Accountability

GBIshops reserves the right to:

Suspend or delist vendors for:
- Late deliveries
- Poor product quality
- Misconduct or fraudulent activity
Use customer ratings and feedback to influence:
- Vendor visibility
- Product ranking

GBIshops Delivery Policies